Our online store carries two types of goods – “In-stock items” and “Bespoke items”. This is clearly marked in the product description. Different delivery conditions apply to these different types of goods.
All items available on our online store are delivered entirely for FREE anywhere in the UK.
Small “In-stock” items, which can be sent by courier or post, are dispatched within 2 working days from the date of order. Deliveries for these items are made on weekdays and not on a booked day. Larger “In-stock” items, or if the items are “Bespoke”, are dispatched at a time booked by you. If the item is “Bespoke”, you will have already seen the anticipated delivery time in our website. We will keep you informed as to the progress of your Bespoke items – very occasionally, circumstances beyond our control can delay this date, and we cannot accept liability for any loss or inconvenience that may result from the delay. If your order has been placed with different manufacturers, we will hold the items until all have arrived so you only have one delivery. Once all the items have been delivered to us, we will contact you to arrange a suitable day and time. We deliver Monday to Friday and can book slots for either morning or afternoon. Our delivery team will call you on the morning of delivery to advise you of an estimated time of arrival. Our delivery team will deliver the products to the room of your choice (providing access is suitable, see below) and remove all packaging, allowing you to inspect them to ensure you are satisfied. You will then be asked to sign our Proof of Delivery note, accepting the goods. If someone else is accepting delivery on your behalf, it is very important that they are fully aware of the product details. If you would like us to leave the products packaged, please let us know in advance. If we have agreed a delivery date and slot, and you are out when we arrive, we can reschedule a delivery for the next available date, although there will be a charge for the subsequent delivery.
It is your responsibility to ensure that the items you order can be delivered into your property and that there is safe and reasonable access from the public highway to the place of delivery. If our delivery team consider that the access is unsafe then we will not deliver the goods until safe access is provided. You are also to provide any required parking permits in advance of the delivery. If you have any doubts that the furniture will fit up stairways, through doors or any awkward or restrictive spaces, it is vital that you seek advice. We can offer an access check for specific items – this involves our delivery team making an appointment and inspecting your property to confirm if access is possible – and there is a small charge for this. Please ask us for further details.